LaviMarket

Shipping, Exchange & Return Policy

Effective date: 2026-09-07

1. Shipping

  • Method: parcel delivery by the courier shown at checkout
  • Area: all of the Republic of Korea. International shipping is not currently available.
  • Fee: KRW 3,000, free for orders of KRW 50,000 or more (based on product subtotal). Jeju and remote islands may incur an additional courier surcharge, which we will notify separately after ordering.
  • Time: dispatched within 1–3 business days after payment confirmation and delivered 1–3 days after dispatch (excluding weekends and public holidays). Delays may occur due to order volume, natural disasters or courier issues; we will inform you if the agreed period is exceeded.
  • Tracking: after dispatch, see the tracking number and status under My Page > Orders.
  • Orders with several items may be shipped separately depending on stock, with no extra shipping fee.

2. Order Cancellation

  • Before dispatch, you may cancel directly under My Page > Orders. Payment is cancelled immediately; card issuers may take 3–7 days to reflect it.
  • Orders already dispatched cannot be cancelled. Please follow the return procedure below after receiving the item.

3. Exchange/Return Period and Procedure

  • Period: within 7 days of receiving the item (Article 17(1) of the Act on Consumer Protection in Electronic Commerce)
  • If the item differs from its description or advertising, or was supplied differently from the contract: within 3 months of receipt, or within 30 days from the day you knew or could have known (Article 17(3))
  • How to request: My Page > Orders > Return/Exchange, or contact customer service (010-8452-7820).
  • Pickup: once accepted, the courier collects the item or you send it to the address provided. Please keep the item as received, including components, gifts and packaging.
  • Exchanges are limited to option changes (color, size) of the same product. If out of stock, we will guide you to return and reorder.

4. Exchange/Return Shipping Costs

  • Change of mind (color/size change, dissatisfaction, etc.): the customer pays round-trip shipping of KRW 6,000 (KRW 3,000 × 2), including orders that shipped free. It is deducted from the refund or paid separately.
  • Defect, wrong item or damage: the seller pays all shipping.
  • If a partial return brings the remaining order below the free-shipping threshold (KRW 50,000), the originally waived fee of KRW 3,000 is deducted from the refund.

5. Cases Where Exchange/Return Is Restricted

Under Article 17(2) of the Act, exchanges and returns may be restricted where:

  • the item was lost or damaged due to the customer's fault (opening packaging to inspect the item is fine);
  • the item's value has clearly decreased through use or partial consumption (e.g. signs of wear, washing, perfume odor, removed tags);
  • the value has decreased over time so that resale is difficult;
  • the packaging of a reproducible item has been damaged;
  • the item is made to order or otherwise notified on the product page as non-returnable and you agreed;
  • hygiene-related items such as food or cosmetics have been opened (where notified on the product page).

6. Refunds

  • Timing: within 3 business days after the returned item arrives and is inspected (Article 18(2)). Statutory late interest is paid for any delay.
  • Method: refunded to the original payment method. Card payments are refunded by cancelling the authorization and may take an additional 3–7 days. Bank transfers are refunded to the account you provide.
  • For orders using a coupon, the amount actually paid is refunded; the coupon is restored only for full cancellations or returns.
  • If an item cannot be shipped due to stock shortage, we notify you without delay and refund within 3 business days of receiving payment.

7. Consumer Compensation and Disputes

  • Consumer damage from defects, delivery delays and similar issues is compensated under the Consumer Dispute Resolution Standards published by the Korea Fair Trade Commission.
  • If not resolved with us, you may apply for mediation with the Consumer Counseling Center (1372, www.ccn.go.kr), the Korea Consumer Agency or the Electronic Commerce Dispute Mediation Committee.

8. Customer Service

  • Phone: 010-8452-7820 (weekdays 10:00–17:00, lunch 12:00–13:00, closed on weekends and public holidays)
  • Business: 주식회사 라비랩스 (Representative 박윤진) · 경기도 용인시 처인구 금학로515 나동
  • This policy was written in Korean. If a translation differs, the Korean version prevails.